Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What should I do if my package arrives damaged?
If your order arrives in poor condition, please take photos of the damage and contact us immediately so we can arrange a replacement or refund.
Can I cancel or modify my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or modifications. Please reach out to our live chat for urgent changes.